We care about you!
Atom assures a sincere and transparent approach to all its customers. The policy aims at offering optimum support in case of any customer grievances & minimizing complaints.
We constantly endeavor to uphold the best of the service we can offer to our customers at all times.
Atom’s policy on grievance redressal is as follows:
- All users are treated fairly at all times.
- Concerns raised by users are dealt with courtesy and in a timely manner.
- We constantly endeavor to give and uphold the best of the service we can offer
- We take care of all complaints efficiently and fairly.
- All employees at Atom will work in good faith and without prejudice to the interests of the users.
We understand that customer grievances can happen due to multiple reasons. It can be because of the gap between the promised service levels and the service levels actually offered and also due to the genuine technical or communicative errors in the system.
Users are informed about the channels to escalate their complaints, concerns and grievances within atom and their rights if they are not satisfied with the resolution of their complaints.
In order to address customer’s queries and complaints up to the satisfaction, Atom has established 2 levels of customer support desks.
Level 1 : Customer Contact Centers / Email
You can write to us at
You can also call us on
|First response to a user’s query||1 working day|
|Follow up query Resolution|
|Recharge Transaction Status||T + 1 Working Day|
|Refund Initiation Status||T + 1 Working Day|
|Refund Not received||Depend on bank refund cycle (7 or 15 Working Days)|
|Technical issue (Internal)||T + 1 Working Day|
|Others||Depend on query or third party|
Level 2 : Grievance Redressal
Customer Grievance Officer
Mail Your Query At
atom technologies limited
FT Tower, CTS. 256 & 257,
Note: ‘ T ’ is Date when query was raised